AOL Customer

AOL Customer Service

Sarah and I were going up to her families cabin for a week and I wanted to have internet access on my laptop (pre bluetooth DUN days) I signed up for AOL because I figured if anyone had a local number it would be them, and of course there as always 1000 hours free disks floating around. Anyway it turned out there wasn't a number that was a local call up there. So obviously when I got home I called to cancel immediately.

It turned out to be one of the more excruciating experiences of my life. They all act personally hurt that you want to cancel (keep in mind I never even connected). I know they just have a script to go through but AOL really has to review this policy. The guy asked if I like movies (as if there are people who don't) and went on a big thing about how they offer movies. I told him we have all the movie channels including 5 different OnDemand channels. He asked if I had a cable modem or DSL. I said I cable and he offered AOL Highspeed. I asked why I would double the cost of my internet to have something piggy back on top of an already working broadband connection and the best he could come up with was they have live concerts you can watch.

Anyway long story short we went back and forth just like this guy (although I never got mad like this customer did) He offered to extend my free trial (which again I didn't use, let alone use up) The entire time I kept saying "Please, just cancel the account." But he just kept going and going. Finally I think I made some BS up about them being required to process the cancellation and that I was hanging up so he better read me that part quick (or maybe I just threatened the guy's family) I think all totaled I was talking to the guy for over 10-15 minutes.